Privacy Policy
Protecting your personal details on
our website.
Last
updated: 11 March
2014
Moiré Ventures Limited (registered
number 07307537),
whose registered office is at
Parkhall, 40 Martell Road, London, SE21 8EN, UK, knows that you care how
information about you is used and shared and we appreciate your
trust in us to do that carefully and sensibly. This notice
describes our privacy policy and forms part of our website terms
and conditions ('Website Terms').
By accepting our Website
Terms or by visiting Attending.io ('the Website') you are accepting and consenting
to the practices described in this Privacy Policy.
The Website is brought to you
by Moiré Ventures
Limited. Moiré Ventures
Limited believes
it is important to protect your Personal Data (as defined in the
Data Protection Act 1998) and we are committed to giving you a
personalised service that meets your needs in a way that also
protects your privacy. This policy explains how we may collect
Personal Data about you. It also explains some of the security
measures we take to protect your Personal Data, and tells you
certain things we will do and not do. You should read this policy
in conjunction with the Website Terms.
When we first obtain Personal Data
from you, or when you take a new service or product from us, we
will give you the opportunity to tell us if you do or do not want
to receive information from us about other services or products (as
applicable). You can normally do this by ticking a box on an
application form or contract. You may change your mind at any time
by emailing us at the address below.
Some of the Personal Data we hold
about you may be 'sensitive personal data' within the meaning of
the Data Protection Act 1998, for example, information about your
health or ethnic origin.
1.Collecting Information
We may collect Personal Data about
you from a number of sources, including the following:
1.1.From you when you agree to take a service or product
from us, in which case this may include your contact details, date
of birth, how you will pay for the product or service and your bank
details.
1.2.From you when you contact us with an enquiry or in
response to a communication from us, in which case, this may tell
us something about how you use our services.
1.3.From documents that are available to the public, such
as the electoral register.
2.Using Your Personal Information
2.1.Personal Data about our customers is an important part
of our business and we shall only use your Personal Data for the
following purposes and shall not keep such Personal Data longer
than is necessary to fulfil these purposes:
2.1.1.To help us to identify you when you contact us.
2.1.2.To help us to identify accounts, services and/or
products which you could have from us or selected partners from
time to time. We may do this by automatic means using a scoring
system, which uses the Personal Data you have provided and/or any
information we hold about you and Personal Data from third party
agencies (including credit reference agencies).
2.1.3.To help us to administer and to contact you about
improved administration of any accounts, services and products we
have provided before, do provide now or will or may provide in the
future.
2.1.4.To allow us to carry out marketing analysis and
customer profiling (including with transactional information),
conduct research, including creating statistical and testing
information.
2.1.5.To help to prevent and detect fraud or
loss.
2.1.6.To allow us to contact you in any way (including mail,
email, telephone, visit, text or multimedia messages) about
products and services offered by us and selected partners unless
you have previously asked us not to do so.
2.1.7.We may monitor and record communications with you
(including phone conversations and emails) for quality assurance
and compliance.
2.1.8.We may check your details with fraud prevention
agencies. If you provide false or inaccurate information and we
suspect fraud, we will record this.
2.2.We will not disclose your Personal Data to any third
party except in accordance with this Privacy Policy.
2.3.We may allow other people and organisations to use
Personal Data we hold about you in the following
circumstances:
2.3.1.If we, or substantially all of our assets, are
acquired or are in the process of being acquired by a third party,
in which case Personal Data held by us, about our customers, will
be one of the transferred assets.
2.3.2.If we have been legitimately asked to provide
information for legal or regulatory purposes or as part of legal
proceedings or prospective legal proceedings.
2.3.3.We employ companies and individuals to perform
functions on our behalf and we may disclose your Personal Data to
these parties for the purposes set out in clause 2.1 or, for
example, for fulfilling orders, delivering packages, sending postal
mail and email, removing repetitive information from customer
lists, analysing data, providing marketing assistance, providing
search results and links (including paid listings and
links) and providing customer service. Those parties
are bound by strict contractual provisions with us and only have
access to Personal Data needed to perform their functions, and may
not use it for other purposes. Further, they must process the
Personal Data in accordance with this Privacy Policy and as
permitted by the Data Protection Act 1998. From time to time, these
other people and organisations to whom we may pass your Personal
Data may be outside the European Economic Area. We will take all
steps reasonably necessary to ensure that your Personal Data is
treated securely and in accordance with this Privacy Policy and the
Data Protection Act 1998.
2.4.Where you give us Personal Data on behalf of someone
else, you confirm that you have provided them with the information
set out in this Privacy Policy and that they have not objected to
such use of their Personal Data.
2.5.In connection with any transaction which we enter into
with you:
2.5.1.We, and other companies in our group, may carry out
credit and fraud prevention checks with one or more licensed credit
reference and fraud prevention agencies. We and they may keep a
record of the search. Information held about you by these agencies
may be linked to records relating to other people living at the
same address with whom you are financially linked. These records
will also be taken into account in credit and fraud prevention
checks. Information from your application and payment details of
your account will be recorded with one or more of these agencies
and may be shared with other organisations to help make credit and
insurance decisions about you and members of your household with
whom you are financially linked and for debt collection and fraud
prevention. This includes those who have moved house and who have
missed payments.
2.5.2.If you provide false or inaccurate information to us
and we suspect fraud, we will record this and may share it with
other people and organisations. We, and other credit and insurance
organisations, may also use technology to detect and prevent
fraud.
2.5.3.If you need details of those credit agencies and fraud
prevention agencies from which we obtain and with which we record
information about you, please write to our Data Protection Manager
at Moiré Ventures
Limited, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.
3.Protecting Information
We have strict security measures to
protect Personal Data.
3.1.We work to protect the security of your information
during transmission by using Secure Sockets Layer (SSL) software,
which encrypts information you input.
3.2.We reveal only the last five digits of your credit
card numbers when confirming an order. Of course, we transmit the
entire credit card number to the appropriate credit card company
during order processing.
3.3.We maintain physical, electronic and procedural
safeguards in connection with the collection, storage and
disclosure of personally identifiable customer information. Our
security procedures mean that we may occasionally request proof of
identity before we disclose personal information to
you.
3.4.It is important for you to protect against
unauthorised access to your password and to your computer. Be sure
to sign off when you finish using a shared computer.
4.The internet
4.1.If you communicate with us using the internet, we may
occasionally email you about our services and products. When you
first give us Personal Data through the Website, we will normally
give you the opportunity to say whether you would prefer us not to
contact you by email. You can also always send us an email (at the
address set out below) at any time if you change your mind.
4.2.Please remember that communications over the internet,
such as emails and webmails (messages sent through a website), are
not secure unless they have been encrypted. Your communications may
go through a number of countries before they are delivered - this
is the nature of the internet. We cannot accept responsibility for
any unauthorised access or loss of Personal Data that is beyond our
control.
5.Cookies
When we provide services, we want to
make them easy, useful and reliable. This sometimes involves
placing small amounts of information on your computer. These are
called 'cookies'.
These cookies cannot be used to
identify you personally and are used to improve services for you,
for example through:
- Letting you navigate between pages
efficiently
- Enabling a service to recognise
your computer so you don't have to give the same information during
one task
- Recognising that you have already
given a username and password so you don't need to enter it for
every web page requested
- Measuring how many people are
using services, so they can be made easier to use and that there is
enough capacity to ensure they are fast
See allaboutcookies.org or
www.youronlinechoices.eu to learn more about cookies.
Visit
www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video
about cookies.
Users typically have the opportunity
to set their browser to accept all or some cookies, to notify them
when a cookie is issued, or not to receive cookies at any time. The
last of these options, of course, means that personalised services
cannot be provided and the user may not be able to take full
advantage of all of a website's features. Refer to your browser's
Help section for specific guidance on how it allows you to manage
cookies and how you may delete cookies you wish to remove from your
computer.
Multiple cookies may be found in a
single file depending on which browser you use.
The cookies used on this website
have been categorised based on the categories found in the ICC UK
Cookie guide, as follows:
Category 1: strictly necessary
cookies
These cookies are essential in order
to enable you to move around the website and use its features, such
as accessing secure areas of the website. Without these cookies
services you have asked for, like shopping baskets or e-billing,
cannot be provided.
Category 2: performance
cookies
These cookies collect information
about how visitors use a website, for instance which pages visitors
go to most often, and if they get error messages from web pages.
These cookies don’t collect information that identifies a visitor.
All information these cookies collect is aggregated and therefore
anonymous. It is only used to improve how a website works.
Category 3: functionality
cookies
These cookies allow the website to
remember choices you make (such as your user name, language or the
region you are in) and provide enhanced, more personal features.
For instance, a website may be able to provide you with local
weather reports or traffic news by storing in a cookie the region
in which you are currently located. These cookies can also be used
to remember changes you have made to text size, fonts and other
parts of web pages that you can customise. They may also be used to
provide services you have asked for such as a live chat session.
The information these cookies collect may be anonymised and they
cannot track your browsing activity on other websites.
The list below shows the cookies
that we use, other than those that are strictly necessary to this
service. If you have any queries about these, or would like more
information, please contact our Data Protection Manager
at Moiré Ventures
Limited, 86-90 Paul Street, London, EC2A 4NE, United Kingdom, or
email us at hello@attending.io.
Cookie
name
|
Description
|
_Attending_session
|
A
session cookie to maintain a logged in
state
|
facebook_username
|
A
cookie to store the facebook username
of the current user.
|
twitter_username
|
A
cookie to store the twitter username of
the current user.
|
Google
Analytics
|
To
monitor page views
|
Segment.io
|
To
monitor page performance and user
interactions
|
Intercom
|
To
enable users to contact us, and for us
to track repeat activity for
users.
|
By using this website, you agree
that we can place these types of cookies on your device.
6.Links
6.1.The Website may include third-party advertising and
links to other websites. We do not provide any personally
identifiable customer Personal Data to these advertisers or
third-party websites.
6.2.These third-party websites and advertisers, or
internet advertising companies working on their behalf, sometimes
use technology to send (or 'serve') the advertisements that appear
on the Website directly to your browser. They automatically receive
your IP address when this happens. They may also use cookies,
JavaScript, web beacons (also known as action tags or single-pixel
gifs), and other technologies to measure the effectiveness of their
ads and to personalise advertising content. We do not have access
to or control over cookies or other features that they may use, and
the information practices of these advertisers and third-party
websites are not covered by this Privacy Policy. Please contact
them directly for more information about their privacy practices.
In addition, the Network Advertising Initiative offers useful
information about internet advertising companies (also called 'ad
networks' or 'network advertisers'), including information about
how to opt-out of their information collection.
6.3.We exclude all liability for loss that you may incur
when using these third party websites.
7.Further Information
7.1.If you would
like any more information or you have any comments about our
Privacy Policy, please either write to us at Data Protection
Manager, Moiré Ventures Limited, 86-90 Paul Street, London, EC2A 4NE, United Kingdom, or
email us at hello@attending.io.
7.2.We may amend this Privacy Policy from time to time
without notice to you, in which case, we will publish the amended
version on the Website. You confirm that we shall not be liable to
you or any third party for any change to this Privacy Policy from
time to time. It is your responsibility to check regularly to
determine whether this Privacy Policy has changed.
7.3.You can ask us for a copy of this Privacy Policy and
of any amended Privacy Policy by writing to the above address or by
emailing us at hello@attending.io. This Privacy Policy applies to Personal Data we hold
about individuals. It does not apply to information we hold about
companies and other organisations.
7.4.If you would like access to the Personal Data that we
hold about you, you can do this by emailing us
at hello@attending.io or writing to us at the address noted above.
There may be a nominal charge of £10 to cover administrative
costs.
7.5.We aim to keep the Personal Data we hold about you
accurate and up to date. If you tell us that we are holding any
inaccurate Personal Data about you, we will delete it or correct it
promptly. Please email us at hello@attending.io or write to us at the address above to update
your Personal Data.